Ghulam Raza — Retool Operations Dashboards & Workflow Automation

Services

What I build

Systems designed around how your team actually operates — not just what's technically possible.

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Retool Operations Dashboards & Fulfillment Hubs

Replace scattered spreadsheets with one live system for jobs, customers, inventory and orders. Supabase backend, automatic status logic, stock alerts, bulk CSV import, audit trails — plus n8n workflows that email suppliers and alert your team in Slack.

RetoolSupabasen8nGoogle SheetsSlack

I also build

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AI Voice Receptionists

Inbound call handling, service area verification, availability checking and appointment booking — fully autonomous. No missed calls, no human needed.

Retell AI n8n Google Sheets Retool

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Appointment Booking Bots

Conversational bots that qualify leads in real time, route them to a booking link, log everything, and fire confirmation emails — 24/7, zero human input.

n8n Typebot Calendly Gmail

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Cold Outreach Engines

AI reads your lead list, writes personalized emails via GPT-4o-mini, sends them, tracks replies, and triggers timed follow-ups — completely hands-off.

n8n GPT-4o-mini Google Sheets Gmail

Portfolio

Featured projects

Retool operations systems first, then the AI automation work built alongside them.

Flagship Project

OmniStock Enterprise — Inventory & Fulfillment Hub

Retool · Supabase · n8n · Gmail · Slack

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The problem: Inventory lived in spreadsheets — stockouts were spotted late, purchase orders were chased by hand, and nobody could see what changed or who changed it.

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What I built: A Retool dashboard on a Supabase backend: KPI cards, colour-coded stock rows, stock adjuster modals and bulk CSV import. PostgreSQL triggers set stock status automatically, every change is written to an audit log, and n8n workflows email supplier POs, post Slack alerts and send a nightly audit report.

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The result: One live view of stock, automatic low-stock flags, supplier orders sent without manual work, and a full audit trail.

📹 Demo recording

Project

HomeServ Pro — Job & Customer CRM

Retool · Google Sheets

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The problem: A home-services team tracked jobs and customers across spreadsheets, making status and history hard to find.

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What I built: A Retool CRM on Google Sheets with searchable customer and job tables and built-in status filters, so the team finds any job in seconds.

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The result: Jobs and customers in one place, searchable and filterable.

📹 Demo video coming soon

Also built — AI voice & automation

Voice AI

AI Voice Receptionist — Fixit Home Services

Retell AI · n8n · Google Sheets · Retool

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The problem: A home services company was losing leads after hours — no one to answer calls, check availability, or book jobs.

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What I built: A fully autonomous AI voice receptionist using Retell AI as the phone agent, connected to four n8n webhook workflows — service area verification, real-time availability checking, existing customer lookup, and live appointment booking. Plus a Retool command centre dashboard for the business owner to monitor calls, view bookings, and manage data in real time.

✅

The result: Zero missed calls. Appointments booked autonomously. Full operational visibility via custom dashboard.

📹 Demo recording

Project

AI Appointment Booking Bot

n8n · Typebot · Calendly · Google Sheets · Gmail

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The problem: Businesses waste time manually qualifying leads before they even reach a booking conversation.

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What I built: Typebot-powered conversational bot that qualifies leads in real time, routes hot leads to a pre-filled Calendly link, logs everything to Google Sheets, and fires confirmation emails automatically.

📹 Demo recording

Project

AI Cold Outreach System

n8n · OpenAI GPT-4o-mini · Google Sheets · Gmail

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The problem: Manual outreach is slow, inconsistent, and doesn't scale.

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What I built: n8n pipeline that reads leads from Google Sheets, generates personalized emails via GPT-4o-mini, sends via Gmail, tracks replies, and triggers timed follow-ups — completely hands-off.

Project

AI Lead Qualification System

Make · OpenAI · HubSpot · Google Forms

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What I built: Google Forms captures the lead → Make sends it to OpenAI for AI scoring → qualified leads auto-create as contacts in HubSpot with processing status tracking.

Project

AI Meeting Notes → Tasks

Make · OpenAI · ClickUp

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What I built: Raw meeting notes go in → AI extracts action items → structured tasks appear in ClickUp automatically. Zero manual task creation.

About

The background behind the builds

I'm an operations dashboard and workflow automation specialist based in Karachi, helping service teams move off spreadsheets onto one live system.

My core work is Retool internal tools on Supabase and n8n — inventory and fulfillment hubs, job and customer trackers, and command-centre dashboards. I also take on AI voice, outreach bots and custom n8n automations.

My flagship build is OmniStock Enterprise, an inventory and fulfillment hub that flags low stock, emails suppliers and logs every change automatically.

Before automation, I spent 20 years running large-scale operations — managing 350+ personnel, multi-site assets, and compliance frameworks for a national government organization. That background means I don't just build what's technically possible. I build what actually works in how businesses operate.

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20+

Years in Operations Leadership

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350+

Personnel Managed

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Systems Built

🌐

Platforms Certified

Experience

Work history

Two decades of operations leadership, now applied to operations dashboards and automation.

Nov 2024 — Present

AI Automation Specialist (Freelance)

Reza Automations

Designed and deployed five end-to-end AI automation systems: voice receptionist, cold outreach engine, appointment booking bot, lead qualification pipeline, and meeting-notes-to-tasks workflow.
Built AI agents using Retell AI for voice automation and OpenAI for LLM-powered business logic, connected via n8n and Make webhook workflows.
Developed custom Retool dashboards as operational command centres with MCP server backends for real-time data management.
Earned n8n Quickstart Certification and Make Foundation/Basics certifications during active project delivery.

Aug 2016 — Oct 2024

Senior Manager Operations & Administration

Public Service Organization

Managed complete administrative operations, facilities, and a sector-level workforce of 350+ personnel.
Directed large-scale asset inventories and regional operational estates, ensuring maximum operational uptime.
Served as primary Regulatory Liaison — high-stakes compliance, audits, and governance with zero legal friction.
Modernized field workflows by converting raw operational data into structured digital reporting for executive decision-making.

Sep 2015 — May 2016

Operations & Asset Compliance Specialist

Marque Real Estate — Dubai, UAE

Directed Dubai property listings, site inspections, and international stakeholder logistics under RERA compliance frameworks.
Coordinated multi-site transport logistics and administrative workflows across international stakeholders.

Jan 2004 — Oct 2014

Manager Operations (Beat Level)

Public Service Organization

Supervised a 50+ member operational team — field deployments, workforce scheduling, and standardized reporting.
Led crisis response and emergency coordination in strict adherence to HSE and safety protocols.

I help service teams replace spreadsheet-based job & customer tracking

What I build

Featured projects

The background behind the builds

What I work with

Certifications

Work history

Let's work together